November 5, 2026
General terms and conditions
The general terms and conditions apply to Wave C services. Special conditions with service-specific provisions as well as contract terms may also apply to an individual service. In the event of a contradiction, the contract terms shall take precedence over the special conditions, and the special conditions shall take precedence over the general terms and conditions.
Company identification
Erbacom bv (trade name: Wave C)
Kempische steenweg 303 box 200, 3500 Hasselt, Belgium
Enterprise number (KBO): 0659.792.119
VAT: BE 0659.792.119
E-mail: hello@wave-c.eu
Supervisory authority: BIPT (reg.nr. 3929)
1 Definitions
1.1 Billing/Invoice: the descriptive statement of the costs and fees in connection with the service(s) provided or to be provided to You and – possibly – the equipment sold by Wave C in the framework of the Agreement. An Invoice, which Wave C is obliged to issue to certain Customers in accordance with Belgian VAT legislation, comprises a confirmation of the existence of a monetary claim against the Customer. The Customer must communicate its VAT number. The articles applicable to the Billings are also applicable to the Invoice.
1.2 End-user(s): the natural person who, through his relationship with the Customer, uses the Wave C services in question and/or the equipment/products sold or made available by Wave C. This includes, but is not limited to, consumers, customers, suppliers and the personnel (whether or not employed) of the Customer. Family members of the Customer may not be End-users.
1.3 Customer, You, Your: the natural person, the legal entity or the de facto association with which Wave C concludes this Agreement, including any person who acts or of whom we may reasonably assume acts with Your authorization or knowledge.
1.4 Wave C: the trade name of Erbacom bv, with its registered office at Kempische steenweg 303 box 200, 3500 Hasselt. VAT BE0659.792.119. E-mail: hello@wave-c.eu. Supervisory authority: BIPT (reg.nr. 3929).
1.5 Demarcation/Network Access Point: point at which You gain access to Wave C's connectivity services.
2 Scope of the general terms and conditions and composition of the Agreement
2.1 The agreement between Wave C and the Customer shall be governed exclusively by these general terms and conditions, as well as any special conditions containing product- or service-specific provisions and any contract terms (hereinafter the "Agreement"). The product or service description as well as the conditions of the offer for the service or product offered, as they apply on the date of the order, form an integral part of the applicable contract terms.
2.2 By ordering and/or using the service and/or the equipment, the Customer explicitly declares to have received the documents listed in article 2.1 or to have been notified of the existence of the aforementioned documents, to have taken note of them and to accept them. By doing so, the Customer expressly waives the application of its own general and/or specific terms and conditions, notwithstanding any wording to the contrary contained therein.
2.3 All previous oral or written agreements, communications relating to the Agreement and/or the service(s) and/or the equipment, shall be considered non-existent and superseded by this Agreement.
2.4 The Customer may under no circumstances modify or replace the Agreement, unless agreed otherwise in writing.
3 Offers and quotations - order confirmation
3.1 All offers and quotations are without obligation until the moment of acceptance by the customer. The agreement is concluded when the customer signs the quotation unchanged within the validity period for agreement and returns it to Wave C.
3.2 If a quotation does not contain a validity period, it is 15 days by default.
3.3 Any order or order confirmation by the customer shall bind the customer to the agreement. The agreement replaces all prior verbal and/or written agreements.
4 Conditions for concluding and executing the Agreement
4.1 Wave C reserves the right, without being liable to pay any compensation, not to conclude an Agreement, to terminate a given Agreement, or to suspend or dissolve it in, among others, one of the following situations: (i) technical reasons; (ii) incorrect customer data or misuse thereof; (iii) strong indications of fraud, lack of creditworthiness or non-payment of our services. This is apparent, for example, from a previous history of default; (iv) use of a Wave C service contrary to the Agreement, to legal or regulatory provisions, to public order or accepted principles of morality, or whereby the proper functioning or the integrity of the Wave C network is damaged; (v) You do not comply with obligations under other Agreements with Wave C or an enterprise affiliated with Wave C.
4.2 The Customer shall provide Wave C with all information that Wave C deems necessary for concluding the Agreement. The Customer undertakes to immediately inform Wave C of any change in his contact and personal data.
5 Entry into force of an Agreement
5.1 The Agreement enters into force on the day of installation or activation of the service.
5.2 The duration of the Agreement is also stated on the purchase confirmation.
6 Obligations of Wave C
6.1 Wave C undertakes to use its expertise and care to provide You with uninterrupted services of the highest possible quality in accordance with legal, regulatory and contractual requirements. Wave C shall make every effort to resolve any interruptions, malfunctions or repairs in the short term.
6.2 Repairs to the customer's terminal equipment (unless otherwise agreed) and repair work resulting from Your incorrect use will be carried out at Your expense.
6.3 For interventions outside office hours that do not require an urgent response, a service fee may be charged.
6.4 Maintenance and development may require Wave C to limit or suspend the service(s) for a short period without any compensation being due to You. Wave C undertakes to inform You of this in a timely manner to the best of its ability.
7 Obligations of the Customer
7.1 The Customer undertakes to only use the services for lawful purposes, in accordance with the Agreement and the user guidelines.
7.2 The Customer may only use the products and services for its own business operations. The products and services are only intended to be used by the Customer and the End-users, and the Customer may not distribute, commercialize, (re)sell to, (sub)lease to, make available to, or reproduce the (contents of the) services in any way, on any medium, for the benefit of any third party, free of charge or for consideration, nor make them public, unless and precisely to the extent expressly otherwise provided in the Agreement or if Wave C grants prior, explicit, incontestable and written approval for this.
7.3 If You are unable to attend an installation and/or repair appointment with Wave C, You must notify Wave C in advance and in good time, failing which Wave C will charge You a fee.
7.4 The Customer shall ensure that its Hardware and Software are adequately secured in accordance with the demands of the times and the state of the art.
7.5 The Customer undertakes to keep confidential the commercial and technical information and the trade secrets it learns, even after the termination of the agreement or the non-acceptance of an offer, and to use them only for the execution of the agreement or offer.
8 Fees and costs
8.1 The costs and fees owed by You for the services are stated in the Quotation or the Agreement.
8.2 Price adjustments
8.2.1 The rates for services may be adjusted by Wave C at any time during the Agreement, provided You are notified at least one (1) month in advance. In the event of a rate increase, You have the right to cancel the Agreement free of charge.
8.3 Installation fees
8.3.1 The price of equipment sold by Wave C is not included in the installation fee unless explicitly stated otherwise.
8.3.2 You declare that you have all the necessary licenses for the software on Your terminal equipment. Under no circumstances does Wave C bear any responsibility regarding the software already installed on Your terminal equipment.
8.3.3 Irrespective of any fees charged for carrying out works or purchasing materials/hardware in order to be able to deliver the desired services, the result of these works shall remain the property of Wave C unless agreed otherwise.
8.4 Subscription fee
8.4.1 The subscription fee is due from the first day of connection until the last day of connection. You pay the subscription fee monthly and in advance, unless we agree otherwise in writing.
8.4.2 The subscription fee remains due even if You do not use the service, for example in the event of defects or problems with the terminal equipment or the network.
9 Billing and payment modalities
9.1 You will be billed monthly for the services. Wave C reserves the right to bill You at a different frequency for reasons of creditworthiness (strong indications of fraud, lack of creditworthiness or non-payment of Wave C services) or for system-technical reasons (e.g. IT problems).
9.2 These Billings will be made available at the e-mail address supplied by You. Wave C reserves the right to make Billings available exclusively via e-mail.
9.3 Billings are payable not later than on the due date as indicated on the Billing. In the absence of a due date, the Billing is payable upon receipt of the Billing.
9.4 Payment must be made to the account number specified by Wave C, stating the invoice number.
9.5 Payments are accepted via bank transfer or direct debit. If only direct debit is accepted for a specific service, this will be stated in the Special Conditions or the contract. In the event of repeated late payment, Wave C reserves the right to require payment by direct debit.
9.6 The Billings also list "settlement of third-party services in accordance with VAT Circular 50/2009". This third-party consumption or third-party services are charged and collected by Wave C, however, You must contact the third party yourself for any complaints.
9.7 Billings not paid on time shall be increased by statutory interest (calculated from the due date until full payment), as well as a penalty clause of 10% on the outstanding amounts with a minimum of EUR 125, without prejudice to Wave C's right to claim a higher compensation subject to proof of higher actual damages suffered.
9.8 All services associated with a Billing not paid on time may be suspended by Wave C.
10 Deposit and advance payment
10.1 Wave C may request a deposit or advance payment both prior to the conclusion of the Agreement and during the Agreement in the following cases: when the Customer, during the term of the Agreement, exhibits a pattern of non-payment, when the Customer in the past (possibly following a previous Agreement between the Customer and Wave C or between a user and Wave C) has exhibited a pattern of non-payment, if the information provided by the Customer is incomplete, or there are strong indications of fraud.
10.2 The deposit can be used in full for the (partial) payment of outstanding Billings.
10.3 If the (remaining) amount of the deposit cannot be used as described above, Wave C will refund the (remaining) amount of the deposit to You within a period of two months after the date of termination of the Agreement, provided that all Billings have been settled.
11 Suspension and termination due to non-performance of the Agreement by the Customer
11.1 If You do not fulfill Your obligations under this Agreement or of any other Agreement of an enterprise affiliated with Wave C or of other Wave C services, Wave C may decide to suspend the Agreement, whereby all relevant services shall be deactivated; to refuse a reactivation of one or more services; to refuse a repair or to reject a request for additional services or subject it to additional conditions until Wave C has received payment of all outstanding amounts or until You have provided Wave C with proof that You have fulfilled Your obligations under this Agreement. In the event of a reactivation of deactivated services, activation fees will once again be charged. Such measures do not prejudice Wave C's right to demand full payment of all outstanding amounts, installation costs, activation costs, statutory interest, the penalty clause, as well as other contractually agreed fees, and, as the case may be, claim compensation for damages Wave C has suffered as a result of Your acts or negligence.
11.2 If You commit a severe and/or repeated breach of Your obligations under this Agreement, under another Agreement with Wave C or under an Agreement with an enterprise affiliated with Wave C; if You have repeatedly failed to pay Your Billings/Invoices; if You are in a state of bankruptcy or suspension of payment; if You make a settlement with Your creditors; if You are declared insolvent; if You go into liquidation; or if a receiver, provisional administrator, debt mediator or similar person is appointed, Wave C may, without owing You any compensation, automatically and without a prior notice of default, decide to terminate the Agreement. These measures do not prejudice Wave C's right to demand full payment of all outstanding amounts, installation costs, activation costs, statutory interest, the penalty clause, as well as other contractually agreed remunerations and demand compensation for damages suffered by Wave C as a result of Your actions or negligence.
11.3 In the event of extreme urgency or a ruling and/or decision of the government or a court, Wave C may automatically suspend Your connection or terminate the Agreement with immediate effect, without any prior notice of default and without owing You any compensation. In this case, You will receive written notification as soon as possible. These measures do not prejudice Wave C's right to demand full payment of all outstanding amounts, installation costs, activation costs, statutory interest, the penalty clause, as well as other contractually agreed fees and possibly claim compensation for damages suffered by Wave C as a result of Your actions or negligence.
12 Cancellation modalities by the Customer
12.1 Agreements with a minimum period
12.1.1 If You have not cancelled the Agreement by any written means and without stating reasons at least one (1) month before the end of the minimum period, this Agreement is tacitly renewed for an indefinite period.
12.1.2 You can cancel the Agreement during the minimum duration of the Agreement subject to payment of a cancellation fee equal to the subscription fee for the remaining months up to the end of the minimum duration.
12.2 Agreements for an indefinite period
12.2.1 An agreement for an indefinite period may be cancelled on a monthly basis, with a notice period of one (1) week before the end of the current month.
12.3 Agreements that automatically renew
12.3.1 If You have not cancelled the Agreement by any written means and without stating reasons at least one (1) month before the expiry of the current period, this Agreement is tacitly renewed for a duration equal to the duration of the current period.
12.3.2 You can cancel the Agreement during the current period of the Agreement subject to payment of a cancellation fee equal to the subscription fees for the remaining months up to the end of the current period of the Agreement.
12.4 Upon termination of this Agreement, the Customer shall pay Wave C all amounts he owes within the framework of this Agreement.
13 Privacy
13.1 Wave C's privacy policy can be consulted at https://www.wave-c.eu/en/privacy.html.
14 Liability of Wave C
14.1 Wave C may not be held responsible for delay or shortcomings in the performance of the service(s) and the consequences thereof due to force majeure.
14.2 Wave C accepts no liability for actions or omissions by third parties (except for its subcontractors), as a result of which the service(s) are disrupted for a short or long period of time. Wave C can also not be held liable in the case of a suspension or termination of the service(s) placed at Your disposal.
14.3 Wave C only makes the service(s) concerned available. You know and acknowledge that Wave C has no control over the information, quality, security or the price of data, programs or services that You have access to via the service(s), and that Wave C does not investigate the content of the information You transmit, download, upload and/or receive via the service(s). Wave C bears no form of liability whatsoever with regard to the content of transmitted or received information, regardless of the nature. With respect to third-party services that are provided over the Wave C network or that You may use via the service(s), You know and recognize that Wave C only acts as an intermediary for Billing and collection. Wave C can under no circumstances be considered a provider in its own name or for its own account of these services.
14.4 Wave C is not liable for any (in)direct damage, including consequential damage, nor is Wave C bound to compensate for business interruptions, loss of profit, damage as a result of failure and/or inaccessibility of a Service, damage resulting from a leak of confidential data, damage arising from electronic payment or damage originating from claims by third parties against the Customer.
14.5 Wave C is further not liable for direct and/or indirect damage to the Customer as a consequence of a (to-be-attributed) failure in the fulfillment of any agreement or any other obligation of Wave C towards the Customer, which is not due to willful misconduct or gross negligence by Wave C.
14.6 Although Wave C endeavors to guarantee the quality of the Software, Hardware and peripheral equipment requisite for accessing the Wave C Service and/or the Internet, its use is entirely at the risk of the Customer. Accordingly, Wave C is not responsible for any damage arising from the malfunctioning or defective functioning of the aforementioned items or the inability to use the Service. In any case, the Customer cannot invoke retention, reduction or offset against the monthly Subscription costs.
14.7 Wave C is not liable for the failure of alarm systems in combination with a Service.
15 Liability of the Customer
15.1 The Customer is liable for the use of the services and for the performance of its contractual obligations under this Agreement, even if several users have been specified and even in the event of loss or theft of the required terminal equipment. The Customer is liable towards Wave C for all damage caused to Wave C and third parties where such damage results from the use of the service(s) and is not caused by a fault of Wave C.
15.2 The Customer is responsible for the Wave C equipment made available to it, for the faultless operation of the terminal equipment connected to the Wave C network, for the correct connection of terminal equipment to the Wave C network and for the correct use of its terminal equipment or of Wave C equipment.
15.3 The content of the communications You carry out through the use of the service(s) remains Your own responsibility in all cases, and Wave C is not deemed to restrict or monitor it. You indemnify Wave C against all claims brought by third parties against Wave C on the basis of Your wrongful and/or unlawful use of the service. You also undertake to take all necessary measures to protect the integrity and confidentiality of Your data, among other things against viruses and cybercrime.
16 Complaints
16.1 Complaints must be addressed to Wave C. Complaints must be clearly worded and substantiated, stating the disputed amount where applicable.
16.2 Complaints must be addressed to Wave C within eight (8) days of the Invoice date or of the incident causing the damage. The obligation to pay the disputed amount and any measures taken as a result of non-payment are then suspended. The undisputed amount must be paid within the normal term. If, after analysing the complaint, Wave C rejects it, the disputed amount becomes immediately due in full.
17 Transfer of the Agreement
17.1 After notification, Wave C is entitled to transfer all or part of its contractual rights and obligations to a third party, without the Customer's consent being required and without the Customer being able to claim any compensation in connection with this transfer.
17.2 The Customer may transfer its contractual rights and obligations in full to a third party (natural or legal person) subject to the prior written consent of Wave C.
18 Limitation period
18.1 All legal claims of the Customer against Wave C, including claims for damages, lapse one year after the claim in question arose.
19 Applicable law
19.1 All legal relationships relating to or arising from the Subscription are governed by Belgian law.
19.2 Any dispute shall be settled by the competent court in Hasselt.
Special conditions
The special conditions with service-specific provisions apply to an individual service. In the event of a contradiction, the contract terms shall take precedence over the special conditions, and the special conditions shall take precedence over the general terms and conditions.
20 Network services
20.1 Wave C provides its services up to the network access point or managed router; the customer is responsible for the connection from the network access point or managed router to its own equipment.
20.2 The price of the cabling required to connect the location specified by You is not included in the installation fee unless explicitly stated otherwise. Regardless of the fee You pay for cabling, it remains the property of Wave C at all times.
20.3 The Service may only be used at the Connection Address specified by the Customer.
20.4 The Customer is aware that the use of the internet and the digital and/or electromagnetic storage and transmission of information involve risks in terms of data retention and security. In view of these risks, Wave C can never fully guarantee the confidentiality of personal data, communications or other information used or distributed by the Customer.
20.5 All network services can be paid by either bank transfer or direct debit, without prejudice to article 9.5.
20.6 The speeds stated for Campus Fiber are theoretical speeds and may be affected by external factors. The speeds stated for Enterprise Fiber are guaranteed speeds.